Privacy Policy

1. Who We Are

Nextdoor is the data controller responsible for your personal data when you use our services in the United Kingdom. We are registered under the Data Protection Act 2018. Our registered address for UK data inquiries is:

2. Personal Data We Collect

We collect the following categories of personal data when you create an account or use our services:

Account Information

• Full name and profile photo (optional)
• Email address and verified home address
• Phone number (optional, for verification)

Location Data

• Your verified neighbourhood postcode
• Approximate GPS location (when you enable location services)

Usage Data

• Posts, replies, and messages you publish
• Pages and content you view within the app
• Device identifiers, IP address, and browser type

Communications

• Messages between you and Nextdoor support
• Survey responses and feedback you submit

3. How We Use Your Data

We use your personal data to:

• Create and maintain your Nextdoor account
• Verify your address and display you in your correct neighbourhood
• Deliver localised alerts, news, and recommendations
• Facilitate communication between verified neighbours
• Improve and personalise your app experience
• Send service notifications and security alerts
• Comply with our legal obligations and resolve disputes
• Detect and prevent fraud and abuse of our platform

We do not sell your personal data to third-party advertisers.

4. Legal Basis for Processing

Under UK GDPR, we process your data on the following legal grounds:

• Contract performance — to provide the Nextdoor service you have signed up for
• Legitimate interests — to improve our services, prevent abuse, and ensure platform safety
• Legal obligation — to comply with applicable UK law
• Consent — for optional features such as marketing communications and analytics cookies

5. Sharing Your Data

We may share your personal data with:

• Other verified members of your neighbourhood (your public posts and profile)
• Service providers who help us operate our platform (cloud hosting, analytics, customer support)
• Law enforcement or regulatory bodies where required by law
• Emergency services in situations involving risk to life

We require all third-party processors to maintain appropriate data security standards and only process data on our instructions.

6. How Long We Keep Your Data

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you close your account:

• Your profile will be removed from public visibility immediately
• Your posts will be anonymised within 30 days
• Account data will be fully deleted within 90 days unless legally required to retain it
• Financial records may be retained for up to 7 years per UK tax law

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you
• Right to rectification — correct inaccurate or incomplete data
• Right to erasure — request deletion of your data ("right to be forgotten")
• Right to restrict processing — limit how we use your data
• Right to data portability — receive your data in a machine-readable format
• Right to object — object to processing based on legitimate interests
• Rights related to automated decision-making — not be subject to solely automated decisions

To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

We use cookies and similar technologies to enhance your experience. For full details, see our Cookie Policy. You can manage your cookie preferences at any time through your device or browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security audits and penetration testing
• Strict access controls and employee data training
• Incident response procedures and breach notification protocols

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please get in touch: